Returns & Exchanges
At CD Peacock, we are committed to your absolute satisfaction with your luxury purchase. If you are not completely delighted with your selection, we offer a seamless return or exchange process within 30 days of delivery.
Initiate Your Request
Log in to your account and select the order you wish to return, or contact our concierge team to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Place the item in its original presentation box with all certificates, warranty cards, and tags intact, ensuring the security seal remains unbroken.
Secure Shipping
Affix the provided pre-paid insured shipping label to your package and drop it off at any authorized courier location to ensure safe transit back to our boutique.
Inspection and Refund
Once our master jewelers verify the item's condition, your refund or exchange will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing